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Response times
Rate errors
Same business day
Tool errors
1 to 2 business days
General enquiries
2 to 5 business days
Reporting a rate error?
Include the following and we can investigate faster:
- The currency pair (e.g. USD/NGN)
- The rate you're seeing on our site
- The rate you're seeing elsewhere
- Your source
Editorial teams
Before you write
Common questions answered on existing pages:
